Refund policy

If your item is not suitable, you are able to return within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

Items bought in sale or outlet are not eligible for a return.

To process a refund please e-mail info@arraminta.com with your order number, name and delivery address please include whether you require a refund or exchange.

Please note that shipping costs are non-refundable. 

All items remain the responsibility of the customer until they are returned and received by Arraminta® When returning items we advise using a tracking service and proof of postage. We cannot accept returns which are lost.  Arraminta® will try to process returns within a 14 day period. 

Please contact info@arraminta.com  should you need anymore assistance.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.